Delivery & Refund Terms

1. Nature of the Service

Pusula ERP is a SaaS (Software as a Service) software service delivered over the internet, with no physical delivery. All subscription plans are delivered digitally.

2. Delivery Terms

• Delivery method: Electronic (access via internet browser)
• Delivery time: Immediate after payment is approved — no waiting
• Access details: Sent to the email address provided during registration
• Free trial: Starts at registration, lasts 14 days, no payment required

3. Service Availability

Pusula targets 99.5% annual availability. Planned maintenance is announced in advance. For unplanned outages, subscription periods are extended by an equivalent duration as compensation.

4. Refund and Cancellation Policy

4.1 Right of Withdrawal

For digital content and services, the right of withdrawal cannot be exercised once performance has begun with the consumer's consent (Türkiye Law No. 6502, Article 49/2). As access to the service begins after payment is completed, the right of withdrawal does not apply.

4.2 Subscription Cancellation

• Subscriptions can be cancelled anytime from within the application
• Cancellation takes effect at the end of the current subscription period
• No refund is issued for the remaining period after cancellation
• All data remains accessible until the cancellation date

4.3 Service-Related Refunds

For long-running unresolved outages caused by Pusula's technical fault (more than 48 hours), partial refunds may be considered. Such requests should be sent to bilgi@pusulaerp.com.tr.

5. Payment Security

Payments are made by bank transfer or wire. All connections are encrypted with SSL/TLS.

6. Contact

For delivery or refund inquiries:
Email: bilgi@pusulaerp.com.tr
Response time: Within 24 hours on business days