Account and Data Deletion Request

1. How to make a request

Users of Pusula Mobile and Pusula can request deletion of their account and related data in any of these ways:

• By email: write to info@pusula.com.tr with the subject "Account and Data Deletion Request", from the email address registered to your account, stating your name and company name.
• Through your company administrator: the administrator of the company where you use Pusula can remove your user account and device from the system.
• Contact form: you can also send your request from our Contact page.

2. What data is deleted

• Your account details (first and last name, email, role) and session data.
• Your registered mobile devices and device-pairing keys.
• Your conversations with the AI assistant and the images, documents and voice data attached to them.
• Files uploaded under your account and your personal preferences.

3. What data may be retained

Your company's business records (projects, customers, proposals, progress payments, invoices, payroll and similar financial records) belong to the company and are kept under legal retention obligations. Personal data in these records is deleted or anonymised once the legal retention periods have expired.

4. Timeframe

Your request is completed within 30 days at most after your identity is verified, and you are notified by email.

5. Your other rights

For your rights of access, correction and objection, please see our Privacy Policy.